Beijing Yunji Technology Co., Ltd

The Business Opportunity in Hotel Service Robot(2024年04月29日)

robotrunner — 2024-04-29T16:34:33+0900

https://www.robotrunner.com/news-detail/the-business-opportunity-in-hotel-service-robot

The COVID-19 outbreak in early 2020 disrupted many people's travel plans and business trips. Now, as COVID-19 has been effectively controlled in China and the national economy is gradually recovering, travel and business trips have quickly back on track. I don’t know how many people have an experience like me: walking into a hotel after a year, feeling completely dazzled by the robots shuttling in lobby and hallways…

To be specific, as I stayed in a hotel in a third-tier city on a business trip, the slippers in my room were accidentally soaked. Hence, I called room service asking for a new pair. A few minuets later, my phone rang and I picked up to hear an AI voice, asking me to open the door. When I opened the door, a robot with huge “belly” stood right in front of me. Clear instructions were on the screen, I pushed the button and its “belly” opened up. After I took the slippers out, it turned back and left…

I was not ignorant of intelligent service robotics landing in hotels. But I didn’t know it was so common that I could see it in smaller cities. To some extent, this proves that with the rapid development of the "contactless economy", robot hotel in china industry is gaining momentum.

The Hibernation and Peak of Hotel Service Robots

For the fast-developing hotel service robot, IoT think tank interviewed Lin Xiaojun, CTO of Yunji Technology. According to him, after an early stage of market experiment, the hotel service robot industry has entered a phase of rapid growth in the past two years, with a growth rate up to 200%-300% since 2019.

As an early comer in the industry, Yunji successfully landed the first intelligent commercial hotel service robot "RUN" in 2016. According to Lin, Yunji Technology focuses on this industry out of its consideration in technical maturity and commercial profitability.

For movement ranging 10-100m, to a technology extent, the development in hardware, algorithm, data transmission and other aspects is relatively mature. Within this range, the hotel can maximize the application value of service robot as a 24/7 non-stop operation scene.

Also, functions such as route planning, automatic elevator-ride, navigation and positioning, guest room telephone-dialing are relatively stable. The advantageous movement capability always determines its work efficiency in hotel scenes.

In terms of multi-robot work coordination, information sharing and decision output, Yunji's technical support in product design, development and algorithm guarantees strong coordination in providing high-quality service. In addition, the interactive data between hotel service robot and hotel operation system is also conducive to optimizing hotel service quality and process.

In terms of commercial profitability, given that the hotel industry is highly standardized, for all kinds of hotels, procedures like guest reception and check-ins are all necessary, and guest delivery needs are basically toothbrush, slippers, takeout, etc., it is easy to form a large-scale, replicable, easy-to-promote overall solution. Besides, for hotel chains, fast deployment in big and small cities is very convenient.

In fact, service robot is a product that continuously release value. After purchasing robots and relative solutions, business can obtain returns through continuous application and service. For example, hotel service robot can upgrade guest experience and improve OTA ratings. Hotels with a large scale tend to equip a mature operating system and sufficient cash flow to support intelligent digitalization, and can also make the early test stage affordable.

In short, the service-oriented characteristics of hotels provide a working room for service robots, and technical feasibility with respect to space and value maximization with respect to time can provide a prerequisite for the landing of service robots. In addition, large-scale promotion of service robots can be achieved based upon the relatively standardized common demand in the industry.

Of course, many people are outsiders of this industry. So they only saw hotel robots springing up in the wake of the pandemic while the truth is quite the contrary. This industry had experienced a period of hibernation and exploration, and hotels had reservations in using robots due to their principle of “customers first”.

First, in the exploration phase where domestic robot technology had not matured, the high cost of service robot was not affordable to all hotels. Second, in the initial stage, hotel robots still needed test, improvement, data accumulation. It was a challenge for service-oriented hotels. Finally, hotels needed to develop a set of feasible operation and management mode on service robots, so as to gain profits as soon as possible on the premise of ensuring guest experience.

Therefore, in the initial stage of service robot deployment, Yunji went through a period of technical upgrading and market education in the hotel industry. The reduction of service robot costs also led to a reduction of threshold, and the improvement of stability and function further promoted hotel acceptance to service robots. Nowadays, hotel service robots have witnessed a transformation from an advantage favored by guests to an indispensable part in the intelligent upgrade of hotels.

Service Robot Relieving Human Labor instead of Replacing Human Labor

In the field of industrial robots, robots are mainly used to complete construction operations in high-risk environment and repetitive work on the assembly line by the logic of "machine replacing human". But in the field of service robots, the focus isn’t shifted away from “service” itself. And in many aspects, machines clearly cannot offer the initiative and comfort of human service.

As Lin mentioned, the value of hotel service robots is to relieve human labor and provide some more valuable and considerate service, thus improve overall efficiency and guest experience. Robots will not simply take the place of human labor in hotels.

Under this logic, Yunji has developed delivery robot “RUN” after extensive research on hotel service process. “RUN” is able to delivery supplies, guide and receive guests, broadcast information, etc. It features smart map generation, independent elevator-riding, automatic phone-dialing, automatic return to charging-hub, etc. At present, Yunji service robots have been deployed in over 10,000 hotels.

Specifically, "RUN" is equipped with a precise navigation and positioning system using SLAM for 3D autonomous positioning and map generation. Coupled with laser radar and visual sensors, SLAM can test surrounding

Environment precisely. And various other sensors allow it to sense surroundings in all directions, avoid people flexibly. Through data accumulation and analysis, the core algorithm’s reliability is constantly improved.

Based on the analysis of traditional hotel management, Yunji has captured the loss of service data and the lack of service monitoring, weakening data basis for the hotel's operation decisions in key links. To address these problems, Yunji independently developed HDOS comprising AI customer service, in-room service applet, delivery robot, intelligent vending machine, notification facilities, etc., to successfully connected guests, hotels and service robots, thus forming a closed loop of in-room services including delivery, consultation and room service.

At present, HDOS can complete tasks such as AI answering telephone inquiries, smart assignment of service tasks, pick-up and drop-off service of robots and intelligent vending machine. Meanwhile, “RUN” can be linked to the existing vending machines in hotels, and deliver commodity for guests, increasing non-room revenue for the hotel. In the future, Yunji will continue to expand its function in baggage carrying and room linen preparation.

Conclusions

In the future, with the continuous development of mobile communication technology, the Internet of things, big data and AI, the robot industry will become increasingly common and robot will become an intelligent terminal that coexists with human beings. Especially after the upgrading of China's consumption structure, people's acceptance of intelligent services is also increasing.

However, in the landing process of robot industry, user acceptance and approval are only the first step. To really achieve normalized development, humans and robots will need to reach a "social contract", how can the two sides reach "mutual understanding" and peacefully coexist will be key to deciding robot application in human society.

Of course, every robot action needs to be driven by user needs, but not every action can arouse human understanding and avoidance. For the reason behind it, I think it that market education is still in an early stage, and a lot of customers haven’t realized that every robot action is a response to human needs.

In the future, humans and robots are bound to reach a contract on coexistence, so as to truly achieve the large-scale promotion and application of robots.

New Staff at Hampton by Hilton: Novel Experience for Guests(2024年04月29日)

robotrunner — 2024-04-29T16:34:02+0900

https://www.robotrunner.com/news-detail/new-staff-at-hampton-by-hilton-novel-experience-for-guests

As the COVID-19 epidemic is under control, tourism and the hotel industry have warmed up since mid-March. At the same time, the National Development and Reform Commission and other 23 departments jointly issued the Implementation Opinions on Promoting Consumption Capacity, and Accelerating the Establishment of a Strong Domestic Market, and local governments introduced corresponding measures to stimulate consumption as well.

Travel demands have also been released as the case has been improved.

Hotel products like “quarantine room” “safe stay” and “smart contactless service” are successively being upgraded.

The hotel industry is also constantly innovating to improve operation efficiency through intelligent and technological means. In this case, guests can rest assured.

By March 2020, Hampton by Hilton has signed more than 450 programs and opened more than 120 hotels all over China.

At present, Hampton by Hilton and Yunji Technology Robot have reached a strategic partnership. The two sides will cooperate to accelerate the application of intelligent hotel products, thus providing convenient and friendly services to guests, and relieving hotel staff from repetitive and trivial tasks to take up the rest of their works which are more valuable and warm.

1. As the technological trend settled in the hotel industry, Hampton by Hilton is pioneering in intelligent applications

According to Hospitality Technology's 2019 Customer Engagement Technology Study, hotels are increasingly focusing on AI, and 72% of hotel practitioners believe AI will generate significant benefits in terms of service and marketing in the future.

According to Mr. Zhu Weijian, Senior Director of Standards and Quality Management of Hampton by Hilton,

Centered on the whole process of guests staying in the hotel, we have gradually introduced hotel AI housekeeper and hilton robot service, etc. to further optimize the process for the sake of providing more efficient and considerate experience to our guests.”

At the end of 2019, Hampton by Hilton introduced Yunji's service robot "RUN". In addition to comprehensively analyzing the use of this product in the industry, Hampton by Hilton also selected some hotels for pilot operation.

Mr. Zhu also mentioned that “In practical application, robots can take up the repetitive work of our staff. Also, they are favored by a lot of guests for the efficient and convenient delivery services, thus driving our interaction with guests. This is consistent with our vision of 'the accompany of Hampton by Hilton makes your journey better”

2. Human-robot collaboration allows humans to take up works with higher values

As a delivery robot company, Yunji always believes that service robots will not replace human. They simply help people with repetitive and monotonous work, so that people are relieved do more valuable things.

According to Mr. Zhu, robots can provide services 24/7 with a high degree of task completion, and their service data has been accurately recorded. Thus, hotels can have robots do repetitive work, freeing part of human resource.

“After the completion of the training, hotel staff can engage in different tasks and adapt to different service scenes. After robots have taken all repetitive work, hotel staff would be able to use the extra time to communicate with guests and identify their potential needs, thereby fulfilling our service philosophy of 'being friendly, reliable, caring, and considerate'.”

Currently, Yunji robots have been deployed in over 20 hotels of Hampton by Hilton.

In this process, the delivery function of each robot is most frequently used, especially in the special period of the epidemic where the robot's contactless service helps to create super safe environment. The monthly task number is more than 400 times on average.

"Next, hilton hotel robot service will be introduced to more of our hotels across the country. We'd further leverage its functional advantages to promote overall operating efficiency."

Mr. Zhu is looking forward to the future cooperation between with Yunji.

The keyword in the post-epidemic era is recovery.

As a leading enterprise in service robot, Yunji Technology has reached cooperation with more than 1,300 hotels around the world and established strategic partnership with several hotel groups. The service robot products of Yunji have been exported to more than 10 countries and have served more than 5.7 million people.

Looking ahead,

Yunji will continue to be deeply engaged in the hotel industry

to welcome the spring together with all hotels after the epidemic.

Site map(2024年04月29日)

robotrunner — 2024-04-29T16:33:16+0900

https://www.robotrunner.com/en/sitemap.html

ABOUT US
ABOUT YUNJI QUALIFICATIONS & AWARDS CORPORATE CULTURE Yunji Milestones
PRODUCT CENTER
UP GOGO Run Sail General Intelligent Service Platform
PROFESSIONAL SOLUTIONS
HOTEL DIGITAL OPERATION SYSTEM AI BUILDING OPERATION SOLUTIONS
MEDIA CENTER
In the 5G Era, Yunji Robot Chassis Helps You Enter the Robotics Field
Yunji Technology HDOS Empowers Hampton by Hilton to Upgrade to Smart Hotels
Yunji Technology & Xiaoshuai Technology | Hotel Smart Room "Fresh" Enjoy Service
How Can Gloria Hotel Renew Its Image with Serving Robots
Evolving Hotel Service Robot: More Than Just Delivery
Hotel AI Large Model | Yunji Technology's Hotel GPT Debuts at Hotel Digital Development Summit
Yunji Hotel Delivery Robot in Xi'an Radisson RED, Come Enjoy It!
Global Travel Information Wisdom Forum Xi'an Station, Yunji Build Robot Exhibition "Intelligent Service" Internal Skills.
Hotel AI Large Model | Yunji Technology's Hotel GPT Debuts at Hotel Digital Development Summit
Why Is the Popularity of Hotel Service Robots so High among the Masses?

AI ROBOT SERVERS IN BUILDING OPERATION SOLUTIONS(2024年04月29日)

robotrunner — 2024-04-29T16:32:47+0900

https://www.robotrunner.com/en/robot-waiters-in-restaurants-and-office.html

Satisfy tenants' needs for intelligent food delivery robot restaurant service | Upgrade consumption of white-collars

Robot Waiters + Integrated Solutions
Forge in-building waiter bot service ecology, achieve service vicious cycle
In-building consumption feedback, share intelligent service dividends

Intelligent service
Digital management
Inter-business collaboration
Increased revenue
Building service management platform
Multi-compartment remote food delivery bot
Uni-compartment delivery robot
Intelligent vending machine
Satisfying White-Collar Consumption Needs
Self-help vending machine increases revenue

Bulk Delivery
Take off delivery retention

Wait-free
Delivery staff
PUT TAKE-AWAYS AND INPUT LAST 4 DIGITS OF CUSTOMER’S PHONE NUMBER.

Complete automation
Takeaway delivery robot rides elevator independently
CALL CUSTOMERS TO PICK UP AFTER ARRIVING AT DESIGNATED LOCATION

Sell Commodities in Nearby Shops
Stimulate in-building consumption, enjoy fruits of intelligent food robot delivery services
Restaurant delivery robot integrates consumer needs in various online platforms, and the indoor delivery robot can collect partial traffic revenue as commission to building owners.

Commission to building owners
Collect partial traffic revenue
Stimulate in-building consumption, enjoy fruits of intelligent services
Achieve virtuous Cycle, Establish Service Ecology
All-win situation is the basis for sustainable development of smart building service

Commission to building owners
Increase property profitability
Improve cleanliness in public area
Promote building modernization

Reduce take-out amount at the gate
Reduce courier number at the gate
Reduce tenant complaint
Reduce property service fee arrears

Robot Servers Help with Systematic & Digital Building Management

Forge New Landmarks for Smart Cities
Task data query
Operating revenue management
Robot data query

Being a professional delivery robot company, Yunji technology robot has a hotel digital operation system that coordinates resources perfectly based on AI and data analysis to offer better guests experience and hotel operation.

SAIL(2024年04月29日)

robotrunner — 2024-04-29T16:32:14+0900

https://www.robotrunner.com/en/robot-butler-for-sale.html

Intelligent Service Space,
Upgraded Smart Experience
Exhibition hall
Service hall
Bank
4S shop
Sales office
Shopping mall & luxury store

Automatic service
Customized modules for intelligent reception and various ushering service.

Automatic service
In complex environment, SAIL, the personal robot butler, is able to provide reception and ushering services with its capability of moving and interaction with human.

24/7 interaction
SAIL is able to work 24/7 with dual-screen & dual-camera contributing to better operation efficiency and guest experience,

Dual screen & camera
Connected with elevators, turnstile and central control system.

Intelligent IoT
SAIL can be integrated to elevators, turnstiles, central control systems and other facilities.

Higher efficiency for the robot butler customization & development
SDK Service Plug-in Mode, cloud API available
18
18 functions to choose, customized voice control available for online configurations
80%
Over 80% UI custom setting, more choices and variations
50
50 parameters for flexible setting
3
3 voice interaction modes
1
1 mobile/PC user end, 1 system to remotely control task execution
3
3 multi-sensor systems, comprehensive perception
1
1 Q&A library supporting custom setting and easy input
8
8 voices for selection to adapt diverse scenarios
Based on Yunji's Chassis Technology
More facilities connected,, Flexible Movement around Obstacles

6-wheel configuration
Active suspension system, differential drive

Automatic navigation and obstacle-avoidance
Being one of the biggest delivery robot manufactures in China, Yunji SLAM technology allows the home butler robot to share its location among different robots, guaranteeing secure operation

Intelligent
Connect with more facilities

Automatic return to charging-hub
7/24 non-stop service

Based on Yunji's Chassis Technology More facilities connected,, Flexible Movement around Obstacles

Robot Butler for Sale Parameters
Height:1465mmDiameter:560mm
Weight:85kgFront and rear cameras:8 megapixels anti-backlight cameras
Max climbing angle:8 degreesNormal speed:0.5-0.8m/s
Min passing width:760mmVoice recognition range:3-5m (in theory)
Noise reduction:support hardware and software dual noise reductionExecutable actions:360 degree rotation, forward, backward, move
Charging time / battery life:6h/8-9hScreen size:front 12.5”, rare 21.5”
Screen type:LEDResolution:1920 X 1080
Multi-touch:10-point multi-touch screenSoftware:configurable with backend platform/ open SDKs / plug-in development mode
Telecommunication:4G / wifi2.4G / Bluetooth 4.0CPU:quad core, 4G running storage

The Robot Butler Application in Multiple scenes, Customized Industrial Solutions
HOTEL DIGITAL OPERATION SYSTEM
Efficient robot shopping delivery service and digital operation perfectly match manpower, materials and information, helping data to promote robot hospitality growth and management.

SMART BUILDING OPERATION SOLUTIONS
Efficient indoor robot shopping delivery service and digital operation perfectly match manpower, materials and information, helping data to promote robot hospitality growth and management.

Now the robot butler price is reasonable, if you want to buy a robot butler, please contact us.

INTELLIGENT INDOOR MOBILE DELIVERY ROBOT: RUN(2024年04月29日)

robotrunner — 2024-04-29T16:31:41+0900

https://www.robotrunner.com/en/indoor-delivery-service-robot.html

Better user experience
Immersive experience

Improved working experience
Menial tasks done by robots

Intelligence & convenience
Stable 24/7 service & easy to use

Convenient and efficient customer service robotics
OPTIMAL MANPOWER
CONTACTLESS & SAFE
DATA VISUALIZATION
UNINTRUSIVE SERVICE

smart indoor delivery robot
01
Staff input room number/location

02
Staff place requested articles in the raas robot compartment

03
Self-driving robots ride the elevator independently

04
The delivery indoor robot calls room telephone upon arrival

Intelligent service robotic reception & ushering
receptionist robot
01
Destination of guest inputs / room number

02
Guest follows robot route

03
Robot takes elevator independently

04
Robot & guest arrive at the designated location

Guest reception in the lobby
Intelligent reception
Guiding task in complex environment
Mobile service robot ---- a brand advertiser & broadcaster itself
Information broadcasting
Marketing and promotion
Revenue increase
Robot can move and speak according to programmed itineraries and voice messages by the userPlease wear your mask properly, keep one meter off the line, and wait for your turn.
Yunji robot can move and speak according to programmed itineraries and voice messages by the user
locations trigger start of robot broadcastingDear my guests, such a coincidence to run into you here. Yunji technology has a special offer in the 3rd floor cafeteria, let's go and check it out!
Indoor autonomous robot localization triggers start of robot broadcasting
Leading AI service robotics and technologies that ensure stable operations

Intelligent mapping
SLAM algorithm for 3D positioning and map construction.

Automatic obstacle-avoidance
Moves steadily by avoiding people and obstacles.

Independent elevator-riding
Connects with elevators for independent elevator-riding.

Automatic guest-dialing
Dials guestroom telephone automatically when arrived at designated location.

The way to inform robot’s arrival depends on facilities available in guestrooms.

Automatic return to charging-hub
Returns to the charging hub automatically upon task completion. No human interference is needed in the whole process.

Real-time monitoring on PC/smartphone
The autonomous delivery robot for sale is better managed through a comprehensive data system

Data report & query

Real-time operation monitoring

Precise position summoning

QR code summoning

OTA review update

DateTotal task numberTotal distance (m)Total time (h)
Total task number

520
Total distance (m)

83.2
Total time (h)

QR code summoning

Customize your exclusive delivery robot design
You can
Customize an exclusive robot
Give it a catchy name
Make the autonomous service robot a member of hotel staff rather than a machine, and build an intelligent image for the hotel.

Customize voice messages
Upload different voice messages for special events & festivals

RUN
Product name:RUNSize:height 97cm diameter 50cm
Weight:45kgOperation speed:0.7-1.2m/S (standard range)
Battery endurance (empty load):6-8 hLoad:10kg
Compartment size:27 x 22 x 30cm (length x width x height; capable of contain 30 bottles of waters 550ml

Customized integrated solutions applicable in diverse scenarios
HOTEL DIGITAL OPERATION SYSTEM
This delivery robotics system coordinates resources perfectly with AI and data analysis for a better guest experience and hotel robot service operation.

SMART BUILDING OPERATION SOLUTIONS
Upgrade and digitalize smart serving robots building intelligence to realize multi-facet operation of robot servers, satisfying various needs of residents.

Hotel Robot Delivery Digital Operation System(2024年04月29日)

robotrunner — 2024-04-29T16:29:59+0900

https://www.robotrunner.com/en/hospitality-hotel-service-robot.html

A hotel delivery robot

One delivery robot

An intelligent vending machine

One intelligent vending machine

AI robot hotel room service

AI customer service

Room service Applet

(FOR CUSTOMERS AND HOTEL STAFF)
Room service Applet

Notification equipment

(INCLUDING ONE TICKET PRINTER BOX AND ONE WALKIE-TALKIE)
Notification equipment
Hotel Service Robot Digital Operation System
The best combination of manpower, resources and information
Data drives growth and improves management
Robots in hotels satisfy all kinds of guest needs during their stay

Dedicated for hotel robot delivery service scenarios
3 types of hospitality robots service, 1000 guest needs
Inquiry
Delivery
Service

Use of Robots in Hospitality Industry
Robots used in hotels conduct 90% repetitive work and provide thoughtful service

AI concierge + applet + hospitality robot + intelligent vending machine

AI service robots in hotels answer 90% telephone calls
Hospitality robot and intelligent vending machine complete 95% delivery work
Increased 25% of delivery tasks are completed by hotel delivery robot
Reduce 90% staff telephone-answering
Reduce 98% staff errands
Reduce night shift staff number
Reduce staff work stress
Increase overall employee satisfaction

Hotel Service Statistics as Basis for Robot Serving Hotel Management
Room service analysis
Guest consultation statistics
General complaint statistics
Item management analysis

More Expertise in Hotels Using Robots Scenario
Better Room Service Robot Price, Technology and Service
01
Industrial data accumulation
8 years of accumulated experience and data about China hotel robots, dedicated to hospitality robot industry.

02
Accurate identification of guest intention
Database of 1,000 hotel guest requests, professional know-how and leading linguistic recognition technology.

03
Voice response fitting hotel business process
Customized interactive hotel service robot solution contributing to diverse human-robot communication.

04
Adaptable business logic
Quickly adapt to different hotel’s needs according to respective business logic, evolve into specialized AI hospitality robot for each hotel.

Being a professional delivery robot company, Beijing Yunji technology has a hotel digital operation system that coordinates resources perfectly based on AI and data analysis to offer better guests experience and hotel operation.

Robot intelligent chassis- to make your own robot(2024年04月29日)

robotrunner — 2024-04-29T16:27:58+0900

https://www.robotrunner.com/en/autonomous-robot-platform-chassis.html

Intelligent mobile robot chassis kit used for Yunji robots
A mobile large robot platform for wheeled robots with comprehensive recognition, perception and navigation capabilities, committed to providing one-stop custom robotic solutions of intelligent service robot platform chassis for companies dedicated to sell wheeled robots in various market segments.

Various API choices
Complete development interfaces
01
The autonomous mobile robot platform kit supports network port, serial port, USB, TCP, and HTTP connection/communication.

02
JSON character string replies to character string requests without escaping needs.

03
Simple API instruction for easy operation.

SLAM for Huge Area
The robot chassis with motors and wheels is capable of working in an area covering 200,000 square meters based on real cases and unlimited space based on theory.

02
The mapping process of the ros 4wd robot platform can be interrupted and resumed. Independently complete close-loop mapping, and complete mapping with the help of tools in complex scenes.

03
One-stop mapping tool. H5 page installment is not needed.

Independent route-planning
automatic obstacle-avoidance, automatic return to charging-hub

Independent route-planning, automatic obstacle-avoidance, automatic return to charging-hub

01
Intelligent integrations

02
Strong trafficability
suitable for all kinds of floors
Including wooden floor, thick carpet, ceramic tiles, cement floor, etc.

Carpet

Cement

Wooden floor

Ceramic tile

Customized 6wd robot chassis design & development
Design a commercial customer service robot that is able to communicate, answer questions, make deliveries, sell commodities with unique appearance.

We can provide kinds of robot butler for sale, if you are interested, please contact us.

New Staff at Hampton by Hilton: Novel Experience for Guests(2024年02月07日)

robotrunner — 2024-02-23T11:33:42+0900