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From the perspective of service science, for 3PL pharmaceutical logistics companies, new service concepts, new customer service interfaces, new service delivery systems, technology selection, and logistics service strategy selection and coordination are five interrelated and functional dimensions. It constitutes a system model.

3PL pharmaceutical logistics companies should emphasize systematic innovation activities guided by strategy to ensure that the entire innovation process is a conscious and organized strategic development process under the guidance of corporate strategy.

1. The new service concept of 3PL pharmaceutical logistics

The "new service concept" requires pharmaceutical logistics companies to continuously improve and develop new services based on market changes, customer requirements, and the behavior of competitors. The 3PL pharmaceutical logistics company needs to understand what kind of logistics services it needs to provide in order to maintain existing customers and develop new customers.

Pharmaceutical logistics has its complexity. Contemporary pharmaceutical biotechnology is developing rapidly. The development and changes of pharmaceutical companies drive 3PL pharmaceutical logistics companies to take effective innovations and propose new service concepts to meet the needs of customers in the pharmaceutical industry.

2. The new customer service interface of 3PL pharmaceutical logistics

The innovation of the interface between 3PL pharmaceutical logistics companies and customers requires the continuous use of new information technology to encourage pharmaceutical companies, hospitals, and other customers to actively participate in the service process.

In order to promote innovation in the user interface, 3PL pharmaceutical logistics companies need to go from traditional short-term transactions to long-term win-win cooperation, from completing customer orders to working with customers, from sales and purchase relationships to cooperative relationships, and constantly adopt new technologies in customer interface management. Information technology.

3. The new service delivery system of 3PL pharmaceutical logistics

3PL pharmaceutical logistics companies are often born out of traditional logistics companies or pharmaceutical companies, and their staff quality and organizational structure cannot meet the requirements of pharmaceutical logistics service innovation.

The "service delivery system" and the "customer interface" are closely related. The internal organization and delivery method of the service delivery system cannot be separated from the interaction between employees and customers. The customer interface cannot be separated. The two are intertwined and support each other.

For 3PL pharmaceutical logistics, the new service delivery system requires employees to have both innovative capabilities and logistics knowledge and experience. More importantly, employees must have a comprehensive understanding of pharmaceutical knowledge to effectively carry out service innovation.

You could find reliable pharmaceutical transport companies, international logistics companies, 3pl warehouse companies on PharmaSources.

Here are some coming events in pharmaceutical industry.

CPhI & P-MEC China Virtual Expo Connect
Time:November 18-December 18, 2021
Country&Region:Shanghai, Shanghai, China Mainland
Venue:Virtual Event
Organizer:Sinoexpo Informa Markets

CPhI Discover
Time:May 17-28, 2021
Country&Region: Netherlands
Venue:Online Event
Organizer:Informa Markets