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https://www.glodon.com/en/articles/evolution-digital-cost-manager-construction-industry-277

The global construction sector is witnessing an unrelenting acceleration in technology adoption and has the unique opportunity to energise, lackluster historic norms in pursuit of a more efficient, productive, transparent, and accountable, data-driven delivery process. At the heart of this ambition is the need for new business models, that are able to complement and cultivate a globally acceptable and amenable ecosystem of sustainability.

Smart building digital twins are expected to develop as a ‘mission-critical’ business tool in all phases of the built asset lifecycle and become a constituent part of a growing sector set to reach almost 185 billion dollars by 2030 according to estimates by Research & Markets. The multifaceted impact of such scaleable yet inclusive digitally enabled workflow-based asset solutions, will undoubtedly expand towards and permanently impact the quantity surveying profession. Fast forward to 2030, where Quantity Surveyors will continue to play a uniquely critical role, but with growth opportunity and responsibility, as the custodian and steward of big data. It is time for the ‘Digital’ Cost Manager to position themselves and reconsiders their value proposition that originated well over 150 years ago and positioned in the ‘basic’ quantification and measurement of the construction process.

HKA Consultants’ Fifth Annual CRUX Insight Report is a distillation of their findings on more than 1,600 multi-year projects in 100 countries, up until the end of July 2022. It found that the combined capital expenditure for these projects was more than US$2.3 trillion. The cumulative value of the sums in dispute exceeded $80 billion. Together, the extensions of time sought would stretch beyond 840 years. These are huge impacts on time and money on the global economy, industry, and project stakeholders.

It is clear to see that there is a growing demand for non-contentious, collaborative leadership, with cost and value set to perform and inform a much wider landscape of project feasibility, particularly in the context of people and processes. Akin to the Gemini Principles are the key tenets of purpose, trust, and function, which in essence define the use case for any digital twin solution.

In the context of achieving better project outcomes with the intention of battling the headwinds, there exists a clear and defining role for disruptive technology. The origins of an information management framework, working seamlessly with an ecosystem of common data environments (CDE) can and will go some way to mitigate the most critical and fragile elements of any construction project, the sector's wider Supply Chain and Material Logistics.

At a global level, the report distills causation into three key areas: change in the scope of works, design conflicts, and contract interpretation issues. The wider challenge of global teams operating in a high-risk, low-margin environment can only lend itself to greater deployment and adoption of technology; thus, facilitating an environment that will mandate and unlock the demand for digital skills.

Today’s economic turbulence is pointing towards a hostile and ultra-inflationary environment, fuelled by the legacy of the post-COVID ‘great reset’. With such challenging headwinds, our ‘traditional’ co-existence is becoming untenable. The presence of ‘intelligent’ clients means that project outcomes are so much more demanding and design teams, who themselves, at least at one end of the spectrum, are delivering more complex projects, are more vulnerable to the wider stakeholder pool. The role of data in the Supply Chain challenge can only be enhanced by the presence, agility, and visibility of digital twins in seeking to ascertain and de-risk project risk registers and deliver more meaningful decision-making, ideally in real-time.

The indelible mark of our professional status is now required to be seamlessly engrossed within a data-driven process that will, by default, unlock and dispense with many of the historic and cultural barriers, that in truth have not served our clients or the wider built environment well. As custodians of an ever-increasingly fragile and tempestuous climate change emergency, it is important that we not only revisit our ESG-led service level agreement with society but that we do so by pulling on data and information that can justify the scale of the disruption that is now required across our commercial offers.

Digitally enabled, structured data can accurately determine relevant case law, and offer timely consideration of any potential for litigation. It is now referred to as a ‘process-level’ digital twin of the traditional and contentious, construction claims process. To further demonstrate the power of data, we need a wide-scale adoption of digital twins during the entire lifecycle of a digital construction project.

As suggested in the joint RICS and Glodon software industry whitepaper ‘Digital Twins from Design to Handover of Constructed Assets’, the idea of digital twins should be extended from the currently popular view of using digital twins for asset and facility management to the development, deployment, and use of digital twins in the early-stage planning, detailed design, entire construction phase, and asset handover. Digital cost managers can play a critical role, with the opportunity, and responsibility, to be the creator and steward of data and be at the foundation of their asset owners’ digital twin journey. My foreword is an attempt to affirm the need for new use cases prior to the occupation phase, which will go some way to enhance value-based outcomes for clients and asset owners.

In seeking to avoid future Grenfell Tower Inquiries, it is important that we recognise our obligations to the public in the delivery and ongoing maintenance of building assets that are not only deemed fit for purpose but are also unequivocally assured of their legislative compliance to key stakeholders.

For those reasons articulated throughout this paper, the digital twin must now be embraced by all of us and deployed as part of our regulated day-to-day, professional services.
So, there is no doubt that the ‘traditional’ role of the quantity surveyor has had to evolve over time and has now reached a point of inflection. But what does the future of the ‘Digital’ Cost Manager look like and what tools will be required? With digital twins, there exist numerous benefits to the ‘traditional’ quantity surveyor, including, but not limited to:

· Increased accuracy of the estimate and quantity take off

· More meaningful project-wide ‘mental health and well-being of project personnel

· Stakeholder transparency of the lifecycle carbon emission and other investment-led ‘ESG’ metrics

· Detailed handover and commissioning of the built asset, aiding a more holistic occupational phase and post-construction digitally enabled asset performance

· Decommissioning of built assets literally, were possible, becomes the complete mirror image of the construction process, with added visibility of risks encountered during the construction phase; supporting the circular economy

However, with any paradigm shift of ‘structural and cultural change, there are pressures or blockers to progress, especially for the ‘traditional’ quantity surveyor or cost manager:

· Shortage of skilled persons/lack of digital skills

· Lack of data standards (note the CDBB / IMF)

· Continued delivery of professional services in silos

· Difficulty in realizing and evidencing clear, tangible benefits

· Inconsistent approach to adoption by Supply Chain partners

· The ability to influence the BIM model or digital twin parameters

· No clear demand from clients/stakeholders (lack of understanding)

· Recent graduates not equipped with the right digital competencies/skills

· Cost, effort, and other projects' wider changes required (to be led by the client)

A recent glodon software global survey on quantity surveyors and cost managers reveals that the industry is lagging in adopting digital tools. They found only 38.6% of respondents currently use estimating and quantification software with BIM 5d or CDE. And the most adopted digital tool is still spreadsheets.

One key observation contained within the aforementioned HKA Report was a startling quantification of just how inefficient and unnecessarily costly the information-gathering exercise can be. An estimated 13% of a construction team’s working hours are spent searching for project information. When it comes to claims and disputes, missing records can compromise loss recovery or defense. By project closeout, typically 30% of the initial data created during the design and construction phases is lost. For the record, a digital twin solution would not only mitigate such loss but if the same digital twin solution was deployed alongside a blockchain solution, such inevitable risks, would be literally eradicated, potentially for good.

Disputes on projects are no doubt likely to increase in quantum and value if digital adoption rates do not increase in the short to medium term. Isn’t it time for the principal custodians of cost and value (i.e., the ‘traditional’ quantity surveyor) to raise our game and become the ‘common data environment’ for any successful project outcome?

By Bola Abisogun OBE FRICS

Digital Director, BIM Academy

Founder & Chairman, DiverseCity Surveyors

Founder and President, Digital Twin Skills Academy CIC

Established in 1998, Glodon Company Limited was listed on the A-share market in May 2010 (abbreviated as Glodon, Stock Code: 002410) in China, being the first listed company in the field of construction engineering informationization in China.